Refund policy
RETURN & REFUND POLICY
We want you to be happy with your Zunuci order. If something isn't right, here's how returns, exchanges, and refunds work.
30-DAY RETURN WINDOW
You have 30 days from the date you receive your order to request a return or exchange. To be eligible, the item must be unworn, unused, and in its original packaging with any tags still attached. Once an item has been worn outside, it can only be returned if it arrived faulty or defective.
HOW TO START A RETURN OR EXCHANGE
Email support@zunuci.com with your order number and let us know whether you'd like a refund or an exchange. We'll confirm the details and send you instructions for sending the item back.
EXCHANGES
Need a different size or style? We're happy to exchange your item, subject to availability of the size/style you want. If the item you want is out of stock, we'll offer a refund instead. Exchanges are processed once we've received and checked your returned item.
RETURN SHIPPING COSTS
If you're returning or exchanging an item because you changed your mind or ordered the wrong size, return shipping is at your own cost. If your item arrived faulty, damaged, or isn't what you ordered, we'll cover the cost of return shipping — contact support@zunuci.com and we'll arrange this with you.
REFUNDS
Once we've received and inspected your returned item, we'll issue your refund to your original payment method within 14 days, in line with standard consumer protection requirements. We don't charge a restocking fee. Please note your bank or card provider may take a few extra days to reflect the refund in your account.
FAULTY OR INCORRECT ITEMS
If your order arrives faulty, damaged, or different from what you ordered, contact us at support@zunuci.com as soon as possible with your order number and a photo of the issue. We'll sort out a replacement, exchange, or full refund, including covering your return shipping cost.
QUESTIONS
If you're unsure whether your item qualifies for a return or exchange, or you need help with sizing before you buy, email us at support@zunuci.com — we're happy to help.
KYROC LTD
Company number: 12110300
Registered address: 4 Newmans Row, Lincoln's Inn, Lincoln Road, Cressex Business Park, High Wycombe, England, HP12 3RE
Email: support@zunuci.com